Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must:

  • Be in the same condition as received
  • Be unused and unworn
  • Include all original packaging and tags
  • Be accompanied by proof of purchase

How to Start a Return

To initiate a return, please contact us at:
contact@trinitycellsciences.com

If your return is approved, we will provide:

  • A return shipping label (if applicable)
  • Instructions on how and where to send your item

Please note: Items sent back without prior authorization will not be accepted.

Return address:
[Insert Return Address Here]

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, plants)
  • Custom or personalized products
  • Personal care items
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

To receive a different item, we recommend returning your original item first. Once your return is approved, you can place a new order for the desired product.

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still meet the standard return conditions:

  • Unused and in original packaging
  • With tags and proof of purchase

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing typically takes up to 10 business days

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
contact@trinitycellsciences.com